Last updated: August 25, 2026
These Terms & Conditions (the “Terms”) are a binding agreement between you (“you”, “Customer”) and OneVA LLC (“OneVA”, “we”, “us”), covering your use of OneVA.ai and everything we provide through it (the “Service”).
By creating an account, ticking the box at signup, or using the Service, you accept these Terms and our Privacy Practices. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and “you” means that company. If you do not agree, do not use the Service.
OneVA provides AI voice agents that answer and place telephone calls on your behalf, along with related features: transcripts, recordings, summaries, knowledge bases, lead management, outbound campaigns, and integrations with third-party systems you choose to connect.
You configure the agents. What an agent says, who it calls, and what it does with the information it gathers is determined by the instructions, data, and settings you supply.
You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your account information, for keeping credentials secure, and for everything that happens under your account — including actions by users you invite.
Paid plans are billed monthly in advance. Usage beyond any minutes included in your plan is billed at the per-minute rate for that plan. Prices are shown on our pricing page and may change on notice for future billing periods.
New accounts receive a free trial. You may be asked for a payment method when you choose a plan so service continues without interruption; you are not charged during the trial. Cancel any time before it ends and you are charged nothing.
There is no long-term contract. You can cancel at any time and your plan runs to the end of the current billing period. Except where the law requires otherwise, payments already made are non-refundable. Unpaid amounts may result in suspension.
This is the most important section of these Terms. Telephone calls are heavily regulated, and the legal duties fall on the business placing or receiving the call — you — not on the vendor supplying the software.
Consent to call. If you use the Service to make outbound calls, you are responsible for having a valid legal basis to call each number, including any prior express consent required by the U.S. Telephone Consumer Protection Act (TCPA) and comparable rules in Canada. Note that a phone number obtained from a CRM, a purchased list, a spreadsheet, or a form fill does not carry consent with it. Statutory damages for calls made without a valid basis commonly run from $500 to $1,500 per call, and there is no cap.
Do-not-call. You are responsible for scrubbing against federal, state, and internal do-not-call lists and for honouring opt-out requests promptly. The Service provides do-not-call tools and calling-window controls to help; using them is your decision and does not transfer the obligation to us.
Recording consent. Call recording is governed by state wiretap laws, not the TCPA. Some states — including California, Florida, Illinois, and Pennsylvania — require the consent of every party on the call. If you enable recording, you are responsible for disclosing it and obtaining any consent the law requires, in every jurisdiction you call into or receive calls from. Recording can be turned off per agent at any time.
Disclosing the use of AI. Some jurisdictions require you to tell a caller they are speaking with an automated system. Where such a rule applies to you, you are responsible for meeting it, including through the instructions you give your agent.
Content and data. You are responsible for having the right to upload, process, and act on the material you put into the Service, including knowledge-base documents and contact lists.
AI-generated output is probabilistic and can be wrong. OneVA agents may misunderstand a caller, state something inaccurate, mishandle a request, book the wrong time, fail to transfer a call, or produce a transcript or summary that does not reflect what was said.
You accept that the Service is not guaranteed to be accurate, complete, or fit for any particular purpose, and you agree that OneVA is not liable for any loss, damage, missed opportunity, cost, or claim arising from the content an AI agent generates, the actions it takes or fails to take, or any decision made in reliance on that output.
You are responsible for reviewing and supervising your agents, and for keeping a human in the loop wherever a mistake would matter.
Nothing produced by the Service is legal, medical, financial, or other professional advice. Do not configure an agent to give such advice, and do not rely on its output as though it were.
You will not use the Service to:
We may suspend or terminate an account that we reasonably believe is being used this way, including immediately where the risk is serious.
As between you and us, your account data, call recordings, transcripts, contacts, and uploaded documents are yours. You grant us the licence needed to host, process, transmit, and display that material for the purpose of operating the Service for you, including sending it to the subprocessors listed in our Privacy Practices.
We do not sell your data, and we do not use your call content to train our own models.
We work to keep the Service running but do not promise uninterrupted or error-free operation. The Service depends on third parties — telephony carriers, AI model providers, and hosting — and their outages will affect it. Maintenance, upgrades, and changes to features may occur at any time.
The Service is provided “as is” and “as available”, without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.
To the maximum extent permitted by law, OneVA will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost or inaccurate data, even if we were advised such damages were possible.
Our total aggregate liability for all claims relating to the Service will not exceed the amount you paid us in the twelve (12) months immediately before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You agree to defend, indemnify, and hold harmless OneVA and its officers, employees, and agents from any claim, demand, penalty, fine, loss, or expense (including reasonable legal fees) arising out of or relating to: your use of the Service; the calls you place or receive through it; the content and instructions you supply; your failure to obtain any required consent, including under the TCPA and state recording laws; or your breach of these Terms.
Please read this section carefully. It affects how disputes between you and OneVA are resolved, and it limits the ways you can seek relief.
By signing up for or using the Service, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including claims of breach, misrepresentation, negligence, or statutory violation, and including claims about AI-generated output — will be resolved exclusively by binding individual arbitration, and not in court. You waive your right to a trial by jury.
You also agree that claims will be brought only in your individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.
Arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, conducted remotely or at a mutually agreed location. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.
Your right to opt out. You may reject this arbitration agreement by emailing support@oneva.ai with your account name and the words “arbitration opt-out” within 30 days of first accepting these Terms. Opting out affects nothing else in this agreement and will not be held against you.
Nothing here prevents either party from seeking injunctive relief in court for infringement or misuse of intellectual property, or from bringing an individual claim in small-claims court.
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles, and by the Federal Arbitration Act with respect to Section 13.
You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law. On termination your right to use the Service ends; you may request an export of your data within 30 days, after which it may be deleted. Sections that by their nature should survive — including 6, 8, 10, 11, 12, and 13 — survive termination.
We may update these Terms. When we do, we will change the date above and, for material changes, give notice in the product or by email. Continuing to use the Service after a change takes effect means you accept the updated Terms.
Questions about these Terms: support@oneva.ai.